Complaints handling

DUTCH P&I is committed to providing quality and professional service. If, however, you feel we have not met your expectations we intend to handle and resolve your complaints in line with the high levels of service we aim to give all of our clients as well as consistent with regulatory requirements regarding dispute resolution. It is our policy to ensure that all valid complaints are settled fairly and promptly.

In the event that you want to make a complaint, you may lodge it face to face, by telephone, by letter or e-mail. However, we would ask that, in the first instance, you address your complaint to the DUTCH P&I Compliance Officer at:

DUTCH P&I B.V.
Twentestraat 88
3083BD Rotterdam
The Netherlands
Tel: +31 10 790 15 55
compliance@dutchpandi.com

DUTCH P&I complaints handling is in compliance with the local Dutch rules and regulations. A copy of DUTCH P&I’s complaints handling protocol will be sent upon first request, free of charge. In the unlikely event your complaint is not handled by DUTCH P&I to your satisfaction, you may be entitled to refer your complaint to the KiFiD. You must do so within three months of receiving our final response. You may also be entitled to submit your case at a competent court of justice.

KiFiD (Klachteninstituut Financiële Dienstverlening) at  www.kifid.nl

Koningin Julianaplein 10
2595 AA ‘s-Gravenhage, The Netherlands
+31 70 333 8999

In handling your complaint DUTCH P&I  processes any personal information submitted in accordance with any obligations issuing from applicable laws and legislation, including, but not limited to, the General Data Protection Regulation (“GDPR”; Algemene Verordening Gegevensbescherming or “AVG” in Dutch usance).